You can order CyberGhost directly from the CyberGhost homepage, from a newsletter, an affiliate or through various special promotions. Either way the order process takes place online, where you first decide for the payment interval (e. g. monthly or yearly).
For monthly plans, the Money Back Guarantee is 14 days, whereas the yearly subscriptions they are covered by a 45 day Money Back Guarantee in case you are not satisfied.
Scroll down the page to the lower part of the website.
In order to use a CyberGhost subscription you need a CyberGhost account. Depending on whether or not you already have one, the next steps are slightly different:
- Existing customer: In order to renew, upgrade or extend your CyberGhost subscription please login to your Online Account Management page first. Once done you will see your account data and the remaining run-time of your current CyberGhost subscription (if existing). After purchase the new subscription will be added as additional time on top of any remaining days.
- New customer: If you are new to CyberGhost or want a new account, please enter a valid email address, needed for payment confirmation, invoice and account data delivery.
Now decide for a payment method, click on 'Continue to payment' and enter your payment details. Payments will be processed by a third party service to avoid privacy breaches based on common data bases. Click on 'Continue'.
All personal data such as credit card number, PayPal account, names, etc. will stay private with the payment provider and never be submitted to third parties, not even to CyberGhost itself.
On the next page check your details and acknowledge that you buy a subscription with recurring payment cycles. Click on 'Buy now'.
Special conditions (e. g. half the price) are only valid for the first payment, while the next payments will reflect the regular subscription price.
After the payment process ended successfully you will receive a confirmation and your credentials to use your subscription with CyberGhost:
- User name: Your temporary user name to login to the client and your online account management.
- Password: Your temporary password to login to the client and your online account management.
- Reference number: Your cleverbridge purchase number. Please always submit this number, if you have questions regarding your purchase such as asking for a refund or an account recovery.
- Recovery token: This token can be used to quickly recover the account after the loss of your temporary credentials.
It is recommended to save the data in a file on your computer. Just to make sure the same data will also be sent to you as a backup copy in an email to the address provided.
How to use your subscription
After purchase the system immediately activates the subscription on your account.
At the same time the system will generate your personal PUK(needed for a possible account recovery in case of loss of credentials). Please take special care of your credentials and print or store them somewhere safe. For that the website will pop-up a green notification box with one button: 'Save& Download PUK' which will download the credentials on your computer as you can use to save the PUK or print it on a hard paper copy.
To use your CyberGhost subscription with a native protocol such as OpenVPN or L2TP it is mandatory to first visit your Online Account Management page, manually add a new device and create another new pair of login data, solely meant for native protocols.
Once done you can start configure your connection details as described in the various instruction manuals for VPN connections on different Linux platforms in this section.