At the end of May there was a sudden and unexpected rise of users for at least a couple of regions (UK, Australia, Canada), mostly with the free service, but also with Premium, meeting an exceeding traffic volume limitation set by certain data centers CyberGhost partners up with. Unfortunately this situation collides with the IPv6 update preparation, bringing the highly awaited compatibility with the new Internet address standard to CyberGhost as one of the first VPN providers.
As a result some servers weren't available anymore, in some rare cases even countries. The reason is that servers will vanish from the server list as soon as the user load exceeds 100 %, to avoid an overload. The servers are still there, but not visible at the moment. As soon as the server load drops, the respective servers return automatically. Those servers with traffic limitations instead need proper inspection first, if increasing the traffic limit would make sense. At the end of a month CyberGhost usually decides against an increase, if the remaining time frame is too short.
CyberGhost doesn't know yet, what caused the rise of users, but investigates and checks on solutions for future incidents of the kind, resp. if the past situation justifies the adaption of traffic limits. However, since CyberGhost doesn't log and has no data on user behavior it might stay an unexplainable situation or allows only assumptions.
CyberGhost apologizes for any inconveniences missing servers or countries might have been bringing up for single users.