In some cases, different browsers experience WebRTC leaks that can cause real IP address leakage, even when using a VPN.
What is WebRTC?
WebRTC (Web Real-Time Communication) refers to a technique for real-time communication directly in a browser, for example, telephone calls and video chats, without the need for plug-ins to be installed. The downside: Queries to the STUN server that is needed for this communication (to identify IPs ) are transmitted over any existing adapter in the computer, which is problematic with OpenVPN based VPNs, where the default gateway is not tunneled and the STUN requests can be used to bypass the VPN and expose the real IP address.
However, you can quickly disable WebRTC leaks.
Mozilla Firefox: Type about:config in the address bar. Scroll down to media.peerconnection.enabled, double click to set it to false.
Google Chrome: Just install this plug-in and it will prevent WebRTC leakage.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: email@example.com
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website