In certain areas of the world, services such as CyberGhost are unfortunately frowned upon and access to VPN servers may be blocked.
Current countries are known to block VPN services:
However, in some cases the VPN service itself may not be affected, but its homepage and / or a single protocol may be blocked - this indicates that you can work around this problem, provided that the application has been previously installed on the device or through the use of the native protocol, as shown below :
1. Change your VPN protocol
If you are unable to connect to CyberGhost VPN with the Automatic protocol, we recommend that you can try the other protocols listed in the following order:
- TCP OpenVPN
- UDP Open VPN
2. Switch to a manual configuration.
Sometimes, the type of blocking method used involves cutting off access to the CyberGhost login system as well, which may prevent the app from being used, in such cases, connecting directly to the CyberGhost servers by using native protocols may bypass the current restriction.
Native L2TP connection - see these articles to learn how to quickly set up a connection to our servers via the native L2TP protocol
See these articles on how to establish a manual connection directly to our servers by using OpenVPN :
If none of the above methods seem to allow you to successfully establish a VPN connection, please get in touch with our Support by creating a ticket HERE
Alternatively, you can contact Support via Live chat on our Help Page (click the Help button in the bottom-right part of the window)