In certain areas of the world, services such as CyberGhost are unfortunately frowned upon and access to VPN servers may be blocked.
However, sometimes the VPN service itself is not affected, but its homepage and/or a single protocol blocked - this means that you may be able to circumvent this, provided that the app was previously installed on the device or via native protocol usage, as illustrated below:
in case the ISP has blocked VPN connections by targeting one of the protocols, trying out different settings may allow the connection to be successfully established.
1. Open CyberGhost > click the Gear icon in the top-right part of the window > Settings
2. Click the Settings entry > Connection.
3. Try tweaking the settings, testing the connection after each change:
- Use TCP instead of UDP (the UDP protocol is often targeted for VPN blocks, switching to TCP will sometimes allow connections to go through)
- Change the VPN protocol from Automatic Selection to OpenVPN / IKEv2 or L2TP
Sometimes, the type of blocking method used involves cutting off access to the CyberGhost login system as well, which may prevent the app from being used, in such cases, connecting DIRECTLY to the CyberGhost servers by using native protocols may bypass the current restriction.
1. Native L2TP connection - see these articles to learn how to quickly setup a connection to our servers via the native L2TP protocol
2. Manual OpenVPN connection - see these articles on how to establish a manual connection directly to our servers by using OpenVPN
If none of the above methods seem to allow you to successfully establish a VPN connection, please get in touch with our Support by creating a ticket HERE
Alternatively you can contact Support via Live chat on our Help Page (click the Help button in the bottom-right part of the window)