Please make sure the following requirements are met:
Visit your CyberGhost VPN online account and login with your Premium Username and Password
Click on 'My Devices' and in the 'Add a new device' section > click 'Others'.
At the new screen, in the 'Server configuration' tab, the desired parameters can be configured. For the purpose of setting PPTP for your device, choose 'PPTP' from the Protocol drop down menu. Your desired country and server group, as described below, need to be defined too:
Also type in a Device name to assign to your device, then configure the parameters for the new device.
- Protocol: choose PPTP
- Country: Since native protocol connections may only be used with exactly one server you now have to choose the country you want to surf from; the server to be used in this country will be chosen by CyberGhost automatically.
- Server group: Choose the server group and the OpenVPN protocol (UDP or TCP) you want to use:
UDP allows higher speed than the TCP version, but can result in broken downloads in some cases. This is the default setting.
TCP allows more stable connections than the UDP version, but is a bit slower. Choose this version, if you have recurrent connection issues such as sudden disconnections.
After setting up your preferred settings, save them with 'Save and download configuration'.
Access the configuration data for the PPTP protocol. FYI: The Point To Point Tunneling Protocol is widely available and uses PAP/CHAP for authentication, but because of possible implementation deficits in key management it can't be considered completely safe anymore and should only be used, if none of the alternatives OpenVPN or L2TP is available.
To view the PPTP credentials that are generated for you on the configuration dashboard, press View Configuration.
Once the new page is opened, your connection credentials are generated for you but make note of the following information, you will need them to configure your device.
Please note down the following data sets:
- Server group: This is the server address of the country you want to surf from, e.g. '1234-ro.cg-dialup.net'. The address includes encrypted information about your plan, the server group chosen and the domain name; the protocol to be used will be detected automatically when connecting to CyberGhost. If you want to connect to different locations, you need to adjust the target destination according to a different country and note down that 2nd, 3rd, 4th ... address as well.
- User name: A solely for protocol usage generated user name. This is NOT your regular CyberGhost account user name.
- Password: A solely for protocol usage generated password. This is NOT your regular CyberGhost account password.
- Pre-shared key
Please see the credentials that are downloaded for you once you press 'Download configuration'.
You start your Windows protocol configuration by opening your 'Control Panel' and walk your way right to the 'Network and Internet' area ...
... where you click on 'Network and Sharing Center'. Alternatively right click on the network icon in your system tray and chose the entry 'Open Network and Sharing Center'.
Now choose 'Set up a new connection or network' ...
... and then 'Connect to a workplace'.
Next thing to do is to choose the option 'Use my Internet connection (VPN)'.
Now add the server address you want to connect to, e.g. '1-ro.cg-dialup.net'. Furthermore type in a name for your new connection in the field 'Destination name'. If you plan to create more connections to different locations make sure, you label each connection thoroughly by adding the country name, eventually the server group and maybe even the protocol, so you can tell one from another, e. g. 'CG RO Premium PPTP'.
A native protocol connection addresses just one single server. If you want to surf from different locations, aka use different servers in different countries, you need to set up as many connections as locations you want (which means you have to do all steps again for each single country). If you want to be able to connect to five different countries, for example, you need to set up five different connections, from which you can choose later on.
Activate the check box 'Don't connect now ...' and click on 'Next'.
Enter your login credentials, which consist of 1) the user name created in step 1, and 2) the password, also created in step 1. DO NOT use your regular CyberGhost user name and password, which you use to login in the client and your account management!
Click on 'Create' and leave the window by clicking on 'Close'. Don't connect right now, because you need to enter some more details. For that open 'Control Panel' again and click on 'Network and Internet > Network and Sharing Center'.
Click on 'Change adapter settings' in the upper left of the window.
Then right click on the connection you just created. Choose 'Properties' from the context menu.
Now you see another window with different tabs. The one called 'General' shows you the server address you entered before. Switch to the tab 'Security' and activate as the wanted 'Type of VPN' the entry 'Point to Point Tunneling Protocol'. As 'Data Encryption' you choose 'Maximum strength encryption', which equals 256 Bit AES.
For media streaming it might be necessary to choose 'Require encryption', which equals 128 Bit AES (the 'Maximum' encryption puts more load on your CPU and might result in video jolting).
Furthermore activate the option 'Allow these protocols' and put a mark in the box to 'Microsoft CHAP Version 2'.
Click on 'OK' to leave the dialog.
Click on the network symbol in the system tray and chose from the list of connections the one you just created.
Alternatively open 'Control Panel', click on 'Network and Internet > Connect to a network' and choose your created VPN connection. Double-click on it.
Enter your credentials, that is your user name and your L2TP password, both generated in your account management. DO NOT use your regular CyberGhost password.
Click on 'Connect'.
Certain routers need you to activate the L2TP/IPSec protocol in order to establish working connections. How you can accomplish that task should be documented in your router's manual.