How to upgrade to Premium (Plus)

Note: CyberGhost grants a 30 days money back guarantee for all monthly and yearly subscriptions in case you are not satisfied.

For upgrading CyberGhost it is most convenient to use the original CyberGhost client. However, if you don't have or don't want to use one, please open the CyberGhost VPN online account management directly and log-in with your user name and password (if present).

If you don't have an account yet, please click down below on 'Create an account' (a CyberGhost account is mandatory to buy and activate a subscription). You will have a new account in no time and also be logged in at once.

How to purchase

Click/tap in the upper menu on the entry 'My Account'. In the area 'Overview' you find your current subscription status and a purchase/upgrade button.  

Click/tap on the 'Upgrade' button and follow the purchase assistant:

1) Choose your plan:

2) Choose your payment interval:

3) Allow us to take you to our payment partner, e. g. cleverbridge:

Pay online via our secure server that is operated by one of our resellers like cleverbridge. There are different payment methods available to you at the moment, e.g. credit card, PayPal, or Direct Debit. 

Please be aware that regular CyberGhost plans are recurrent subscriptions and will have to be paid each new cycle (monthly or yearly, depending on your plan). Also special conditions (e. g. half the price) are always only valid for the first payment, while the next payment reflects the regular price. 

Your subscription will be activated automatically for you after the payment process ended successfully. At the end of the payment process you will receive a final note with your log-in credentials and your invoice.

The same information will be sent to you in a mail (if the log-in data seem to be not included, please switch to HTML view).

Change credentials (only new users)

As you know, your subscription has been activated automatically immediately. It is recommended to invest some time now to change the automatically created credentials to user generated ones. This step is implemented for security reasons and CyberGhost strongly recommends to do so.

For that either click on the link provided in the last purchase window, or the respective link inside the confirmation email. The system recognizes you as a new user, and asks you to change your credentials. 

Enter a user name, a password and (optional) an email address for account recovery. Once done you will also get a PUK (for account recovery reasons as well) and the possibility to print or store your credentials. Please do so, because CyberGhost does not store your account credentials and the old ones are no longer valid.

After changing your credentials you can login to your client. For that click in the respective client on the menu entry 'Login' and enter the new credentials. Depending on your plan you can use CyberGhost with up to five devices at the same time.

Please note that if you are not logged in the account used for ordering your subscription, you are limited to the Free Service. A subscription CAN NOT be used with different accounts. It is bound to the account originally used for purchasing.

Privacy

All personal data such as credit card number, PayPal account, names, etc. will stay private and never be submitted to third parties.

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