Refund Policy / 45-day money-back guarantee

If you notice the connection being unstable on your device, check out our guide below :

Unable to connect to CyberGhost VPN servers

If the streaming service does not seem to work after connecting to the CyberGhost dedicated streaming server, check out our guide below : 

How to troubleshoot streaming issues

We have a Money-Back Guarantee policy with no questions asked.

• For 1 month plans a 14-day Money-Back Guarantee.
• For 6 months or greater subscriptions a 45-day Money-Back Guarantee.

IMPORTANT: If you wish to disable Automatic Renewal for your subscription you can do so as seen HERE and disabling Automatic Renewal is not enough and will not trigger (start) a refund. 

However, you can still use the remaining time from your account but the subscription will not be renewed when it reaches the last day of activity.

To receive a refund, please contact our Support Team.

• Via e-mail: support@cyberghost.ro
• Via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
• Via 24/7 Live! Chat Sessions on our website

NOTE : It's advised to have the purchase Order Number / Reference Number at hand so that Support can quickly locate your account.

NOTE* : Refunds for purchases not made through our website (box versions, Bitcoin resellers, real-world resellers, and so on) are not handled by us directly, and you will need to contact the respective reseller to clarify.

NOTE** : If users are billed as an in-app purchase through the Apple App Store (iTunes), they do not have access to the 14 or 45 days CyberGhost VPN Money-Back Guarantee. Instead, users can request a refund through the App Store, which is issued at the sole discretion of Apple Support.