When purchasing CyberGhost Online via our website, you won't receive an activation key as your subscription is activated immediately.
All you'll need is your Username and Password! All of the required info (subscription type and duration) is fetched from our servers, no activation key required.
Only Offline sales (purchased from a physical store), Bitcoin purchases, and Promotional subscriptions include activation keys that have to be entered manually. Since the payment does not go through our website, no account can be created automatically and a key will be used to activate the subscription.
The activation of subscriptions purchased Online will, as mentioned happen automatically after the payment process is complete on the exact account used during the purchase.
If the application does not reflect the activation, you may not be logged in with the account originally used when purchasing the subscription.
To ensure that you're logged in with the correct username / password, please ensure that you relogin. You can consult the following articles (depending on Operating System)
NOTE: To use a subscription, ensure that you always login with the credentials you originally used while purchasing. If it was a newly created account, you should have the user name and password in the confirmation email sent to you by CyberGhost after the purchase (in case you did not save them).
If you have lost your credentials or wish to recover your account via email (the email address must be the one used for the purchase) simply head over to https://my.cyberghostvpn.com/en_US/login and click on“Forgot your login details? Recover them.’.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website