Internet surveillance has grown rapidly in recent years. To maximize their profits, more and more companies are turning to data mining. Data breaches are increasingly frequent and alarming. They can quickly turn into threats to your privacy, and they are constantly changing and evolving.
We’re based outside the jurisdiction of surveillance alliances
We got our start in Germany, but our headquarters are now in Bucharest, Romania.
The country isn’t famous just for being the land of vampires. Romania also made a name for itself within the European Union for upholding privacy-friendly values.
Back in 2006, the Romanian Constitutional Court refused to adopt the EU Data Retention Directive, calling it unconstitutional. In 2011, the Romanian Senate unanimously rejected the new draft law on the retention of data. According to Romanian law, we are under no obligation to keep tabs on our users. This enables us to strictly enforce our no-logs policy.
Also, Romania is not a member of any surveillance alliance, like the 5 Eyes, 9 Eyes, or 14 Eyes alliances. Because of this, we are under absolutely no obligation to collaborate with any foreign intelligence agencies.
We keep no logs of your online activity
As a team, we’re committed to protecting your privacy. That’s why we have a strict no-logs policy. Despite numerous legal requests over the years, we’ve never breached our users’ trust or compromised their anonymity.
In the words of our co-founder, Robert Knapp, “The only way to secure your data is not to store it.”
We do not collect or store:
●Your IP address
●Your DNS queries
●Your browsing history
●The web content you accessed
●Your connection timestamps
●Your disconnection timestamps
●Your session duration
●Your bandwidth usage
●The VPN servers you connect to
We have no idea what you do online after you connect to one of our servers, or how much bandwidth you’ve used. It’s none of our business.
We accept payment in the form of cryptocurrency
Whether you don’t want your online purchases to be traced, or if you are from a place where VPN usage is frowned upon, we have your back. If you have a crypto wallet, you can use it to pay for your CyberGhost VPN subscription.
You can sign up for one of our plans with Bitcoin and not leave a trace of who you are. And despite other practices in the eCommerce world, we do not exclude purchases made with Bitcoin from our refund policy.
Our Transparency Report
In 2018, we began including a lot more sections in our Transparency Report. Now you can read it to find out about:
●The number of DMCA complaints, malware activity flags, and police requests that we get
●The key statistics about our infrastructure
●More about us, the people behind CyberGhost VPN
Transparency is not just a tradition we’re very fond of. It’s a duty we feel compelled to fulfill.
We only know the bare minimum about you
1. Email address
- In order to create a CyberGhost VPN account, you need a valid email address. You can then use it in the password recovery process.
- Also, when you contact our Customer Support team, your email address is required to facilitate communication.
2. Payment info
- Our payment providers will require your billing details to process your payments and refund.
- However, we do not directly process this, and you can always choose to pay anonymously using Bitcoin.
3. Cookie preferences
- CyberGhost VPN uses a few 3rd party cookies to improve your experience on the website and help you set your preferences
For any additional information or concerns - get in touch with us. We can handle your requests in English, German, French, and Romanian.
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website