Do we log, keep logs, protocol surfing behaviors or record content, visited websites or IP addresses of our users? No! Why? People in non democratic countries (so maybe YOU!) are in real danger, just for expressing their opinions. If we implemented back-doors,deep packet inspections or store information about our users and share those with authorities regardless their origins, we would risk the lives of people.We will not do that! Ever!
WE DO NOT LOG REAL IP ADDRESSES, WE DO NOT LOG ASSIGNED SERVERS, WE DO NOT LOG LOGIN OR LOGOUT TIMES, WE DON'T MERGE ANY REAL DATA (like purchase data) INTO ACCOUNT DATA, WE DO NOT LOG TRAFFIC DATA (e.g. which website are visited) NOR ANY INFORMATION SENT VIA A CYBERGHOST SERVER. CyberGhost VPN neither observes nor records content like messenger chats, telephone calls, video chats, or other communication forms, nor stores IP addresses (not the ones the users are heading to, and not the ones users have, when logging into the CyberGhost VPN network). Furthermore it's not possible to record, which account logged into which server at what time or to connect a real person to a certain CyberGhost VPN account.
We don't want you to blindly trust us, either. We want you to be suspicious and think for yourself, but, of course, we will do anything necessary to earn your trust. Please consult our other topics here regarding the safety of your identity with CyberGhost (such as the PUK, your email address, etc.), and contact us any time you feel the need to have some questions answered. We also agree to invite civil rights and net activists or NGO members to our headquarters, to study our source code as well as our locations.
What does logging mean exactly?
There are two different aspects to keep in mind, when it comes to 'Logging'. One is the recording of data in real time, like your online chat or a telephone call ('complete logging'). The other aspect is the so called 'partial logging', where the recorded data is limited to certain chunks of information, like who you called or who called you, the time and place, an IP address, etc - actually everything except the content of a call or a website.
If you use a VPN service to stay anonymous on the Internet it's a crucial thing to know, whether your VPN provider logs data like the websites you visit and establishes a connection between the content (or just the ID address) and your account and therefore monitors your activities on the Internet - along with saving this data for future purposes. In case you now think, that a behavior like this would make a VPN service worthless, you're right, but nonetheless services exist, that'd do exactly like described - and even tell you in their General Terms about it. Furthermore it's possible, that 'Honey-pot' services might exist for the purpose to gather information about users, operated by secret services or other state authorities or by economical interest groups.
Which data will be stored by CyberGhost?
CyberGhost VPN records the log-in of an anonymous account for statistical purposes. We do this once a day (all other log-ins will be ignored) and sum up each daily log-in for one month. The daily log-in data will be deleted after 24 hours, the monthly sum at the end of each month. There will be no compromisation of your anonymity at any given time! For example: Donald_Duck logged in at January, 1st. This data will be deleted after 24 hours, but for the record stays 1 time. Donald_Duck logged in again on January, 1st. This data will be ignored. Donald_Duck logged in on January, 2nd. This data will be deleted after 24 hours, but for the record stays 2 times (because Donald_Duck logged in on two days). If Donald repeats this scheme for the rest of the month his record shows: logged in 31 times. On February, 1st, even this sum up will be deleted. It's important to understand, that it's just the date of the day, that shows up for 24 hours on a record, but neither the time of the day nor the duration an account is logged in.
Why do we do this? Because we are running a business and need to know if our customers actually use our service. BUT IT'S NONE OF OUR BUSINESS TO KNOW HOW THEY USE IT. Again: We neither log content nor visited websites nor IP addresses nor any communication!