Problem: I bought a CyberGhost subscription via Apple's App Store or Google's Play Store and it says it is good for 5 devices, but when I try to use it on my Windows CyberGhost client or a different CyberGhost client for other platforms, it asks for a user name and password, which I don't have.
Solution: iOS and Android subscriptions are solely to be used on up to 5 devices of the respective operating system. If you purchased a subscription for your Apple (or Android) device through the respective app store it is good for up to 5 mobile devices bound to the same Apple (or Google) account you used for purchasing. But you can not:
- Use your Android/iOS subscription on an Android/iOS device running under a different account.
- Use your iOS subscription on a Mac OS, even if you are using the same Apple ID which you used for purchasing the subscription
- Use any mobile CyberGhost subscription with any different operating platform other than iOS, resp. Android.
If you want to use CyberGhost with a Windows- or Mac-Client or with a native protocol, you need to purchase a regular CyberGhost subscription, available through our homepage. Regular CyberGhost subscriptions are also good for up to 5 devices (including Windows, Mac OS, Android, iOS and native protocols), and are not limited to any platform