Once activated, the trial will allow you to benefit from either 3 or 7 days of premium access based on the chosen plan. Once the trial is over, a CyberGhost subscription is required to continue to benefit from the premium access.
To buy a subscription tap on 'Upgrade now' and decide on a payment plan. All plans are subscriptions, although the run-time will differ. If you decide on a monthly subscription, you will be billed once a month, if you decide for a yearly subscription, you will be billed once, for the entire year.
'All platforms' subscriptions can also be purchased through the CyberGhost Website. Your order takes place online in a browser window, where you first decide on the payment interval (e. g. monthly or yearly).
Now decide on a payment method :
Click on 'Continue to payment' and enter your payment details. Payment will be processed by a third-party service to avoid privacy breaches based on common databases. Click on 'Continue'.
All personal data such as credit card number, PayPal account, names, etc. will stay private with the payment provider and never be submitted to third parties, not even to CyberGhost itself.
Please check your details before proceeding and acknowledge that you buy a subscription with recurring payment cycles.
Special conditions (e. g. half the price) are only valid for the first payment, while the next payment will reflect the regular subscription price.
After the payment process ended successfully you will receive a confirmation and your credentials to use your subscription with CyberGhost:
- User name: A temporary user name to log in to the client and your online account management.
- Password: A temporary password to login to the client and your online account management.
- Reference number: Your purchase number. Please always submit this number, if you have questions regarding your purchase such as asking for a refund or an account recovery.
- Recovery token: This token can be used to quickly recover the account after the loss of your temporary credentials.
It is recommended to save the data in a file on your computer by clicking on 'Save & Download PUK'. Just to make sure, the same data will also be sent to you as a backup copy in an email to the address provided.
You can change your temporary credentials at any time in your account management. It is strongly recommended to do so.
How to use your external subscription on Android
Open your Android CyberGhost client and log-in with the credentials generated for you. In case you are logged in to a different account at the moment, please log out first via the side menu and then log-in with the new credentials, because the system neither recognizes your external purchase automatically nor is it able to transfer the subscription from that different account to your Google Play Store subscription).
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website