How can I pause or reactivate a subscription ?

To pause your monthly or yearly subscription first open the My Account page, and head to the area 'Billing details’.

Now click on the button to the right of the page, called “Turn auto-renewal off”:

That's it. Your subscription will be put on hold at the next possible date and a confirmation email sent to you.

Please note, that turning auto-renewal off for a subscription doesn't result in any refunds as it is a separate event that is triggered manually.

Re-activation

If you want to resume your subscription, please click on the button ‘Turn Auto-renewal ON” in the “Billing details” page or in the confirmation mail sent to you.  

For any additional information or concerns - it is best to approach the Support Department:

via e-mail: support@cyberghost.ro
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website