How can I pause or reactivate a subscription ?

To pause your monthly or yearly subscription first open the My Account page, head to the area 'Overview and click Check Subscription’.

Now click on the button to the right of the page, called “Turn auto-renewal off”:

You will be directed to a new page for you to proceed with the cancellation, you need to click the cancel subscription at the bottom right corner again.

In the last step, you need to select an option why you want to cancel the automatic renewal of your account then click submit and select Cancel subscription again. 

Please note, that turning auto-renewal off for a subscription doesn't result in any refunds as it is a separate event that is triggered manually.

Re-activation

If you want to resume your subscription, please click on the button ‘Reactivate subscription” on the “account dashboard” then go to Overview> Check Subscription page.

For any additional information or concerns - it is best to approach the Support Department:

via e-mail: support@cyberghost.ro
via online request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website