Payments may fail for a number of reasons. Here are some tips that may help:
Please note : in order to avoid multiple fees or a temporary hold on your funds, do not attempt to make a purchase repeatedly.
To begin with, check with your bank to see if they have any information about the failed transactions and the status of your account. Make also sure your bank authorizes international payments.
Should you have tried to pay with a credit card but your account is still not active, there are a few common causes for this:
- Incorrect information - all information you provide during payment must match your credit card information;
- Your credit card does not have the funds to make this payment;
- Your card has expired;
- Payment may also fail due to the detection of fraud. Typically, this happens when you try to complete the payment while connected to a VPN or using a proxy. The fact that you have an unusual IP address (for example, an IP address from a different country than the one where your credit card was issued) can also be the cause.
- The transaction was rejected by the issuing bank. You can contact your bank and authorize future payments.
If paying by Paypal, make sure do add to add some sort of card, debit, or credit to your Paypal account in order to complete the purchase.
Have you tried to make a payment with BitPay but your account is still inactive? Your transaction may not be confirmed yet - you should give it a bit more time.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website