When you use the 'Best server location' option, a connection will be established fully automatically to the most suitable server that our Server Parser can find for your connection ( depending on response time tests, number of users, server load, etc. ). Based on a server in one of the available countries, but you can also choose your preferred location manually by changing the respective country.
1. Log in to the CyberGhost VPN App and click on the expand button ( to open the list of all servers and features available ):
2. Make sure you activated the menu entry 'All servers'
3. The next step is to choose the country to which you wish to connect. For that simply click on its respective entry.
4. If you want to select a specific city from that country, hit the arrow to further expand the list and then select the city that you wish to connect to.
Note: The multiple city locations are available only in a few countries, such as Australia, Canada, France, Germany, Italy, Romania, Spain, Switzerland, United Kingdom and the United States.
Remember : The default mode for connections is 'Best server location', whereas CyberGhost automatically connects to a country/server combination providing you the best performance.
After changing the connection type to a specific country, CyberGhost will switch off the automatic country choice of its internal load balancing system (since you already decided for a country), but still decides automatically for the best performing server in that respective country.
To disconnect from the current connection click on the power button.
After disconnecting the VPN, the country or server you used last will replace the default connection type and stay valid for all future connections - until you choose a different country or server or switch back to 'Best Location'.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website