To change your username and/or password, open your CyberGhost account and hit the user log from the right side.
Move to 'Account Settings', click on the button 'Edit' beside the element you want to change, type in your new username resp. password (this one needs to be typed twice) and confirmed by clicking on 'Save' again.
In order for the password to be accepted, this must include the following:
- At least 8 characters and maximum 32 characters
- Letters: lowercase and uppercase
- Numbers: 0-9
- At least one special character ! @ # $ % ^ & * ? ~ - _ ( )
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website