This article will guide you on how to perform the most basic steps with CyberGhost 8 on MacOS.
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Connect to CyberGhost
To open the app, use the top menu icon or you can use Siri with the voice command "start CyberGhost".
This will bring the CyberGhost app menu and to have a quick connection, you can simply leave the default "Best location" option and just hit the power button from the middle.
Once the connection is established, the power button will change color and it will show the details of the connected server. The same button can also be used to disconnect from the server.
The CyberGhost server categories
In this category you will find all the available regular servers from all the countries that we have available:
1. Expand the CyberGhost menu from the top left arrow
2. Select the "All servers" section to see the list of all the available country locations.
3. If you wish to narrow it down to a specific city or server, you can expand the server menu further to see a full list
Once you have the full list displayed, select the server that you wish to connect to and then hit the power button to connect.
CyberGhost comes with a custom category entitled "Favorites" , where you can populate it with specific countries or cities that you would like to connect to more often or even certain streaming servers.
To add a server to "Favorites", highlight the star next to its name and this will be instantly added to the Favorites category.
If you ever need to remove a server from Favorites, you can just hit the star icon again so that it will not be highlighted.
In this category you will find servers for download purposes, e. g. for Torrents, that meet special conditions for speed, stability, performance, and compatibility (since not all countries allow P2P technologies).
1. Expand the CyberGhost menu
2. Select the "For downloading" category
3. Select any of the servers listed on the right side
Albeit our servers have absolutely no limit in speed or performance, this can be influenced by other factors as well, thus, it is recommended to choose download server locations that are closer, for a better performance.
As you may know, most streaming sites are against VPN usage and actively block the IP addresses of VPN servers; for this reason most of the regular servers might not work with a desired channel.
In the "For streaming" category, you will find the servers that are constantly tested by us to work with the popular sites that are listed.
For better results, it is recommended to clear the browser cache and cookies after a VPN streaming server connection is well established. Then you can access the streaming site through the browser application.
This category applies only to a subscription that contains a dedicated IP addon. In here you can activate the dedicated IP token and afterwards find the location of the dedicated server.
More information about dedicated IP subscriptions can be found here.
How to change the VPN protocol (available on system version MacOS 10.14 or higher)
A protocol is a set of rules that are used to establish a secure connection between the VPN client and the VPN server. On MacOS, there are two protocols that CyberGhost can use, IKEv2 and the latest Wireguard.
As far as security goes, they are similar but since performance is rather subjective each user can experience different results. Thus, if the performance of a certain connection is not as expected, starting with MacOS versions 10.14 (Mojave), you can select between the two of them from the CyberGhost app:
1. Go to CyberGhost settings
2. Select "Preferences"
3. A new Window will appear, usually set on the default "General" tab
4. Underneath Protocol: you will be given the option to switch between the two available protocols, IKEv2 and Wireguard.
Note: Wireguard protocol will need a helper tool to establish the connection and you will receive a pop-up to install it, the first time you try to establish a connection through this protocol.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website