How to troubleshoot streaming issues on IOS?

If you're having problems with certain streaming services while using CyberGhost, please follow these troubleshooting steps :

1. Try to disconnect and reconnect to the dedicated streaming profile to get a new IP Address;

2. Open the Settings menu on your IOS device and head to General -> iPhone Storage. Locate and tap on Netflix (or the respective streaming platform; eg: Amazon Prime US or BBC iPlayer):

3. Press on Offload App  and afterwards on Delete App;

Proceed with restarting your IOS device and clear your browser's cache as well;

1. Open your iPhone settings;
2. Tap on Privacy and disable Location services;
3. Go back to iPhone settings and tap on Safari;
4. Tap on Clear History and Website Data;
5. Tap on Advanced;
6. Tap on Website Data;
7. Tap on Show All Sites and then Tap on Remove All Website Data;
8. Restart your iPhone;
9. Start Cyberghost and connect via the Optimized server for Netflix US.

For any other questions or concerns, please reach out to the Support Team at: support@cyberghost.ro. The entire Support Team is ready to assist.