Troubleshooting
Windows
- Unable to connect on Windows ?
- TAP driver error
- .NET Framework issues
- How to disable IPv6 on Windows ?
- How to change DNS servers on Windows ?
- Having problems with Windows 10 ?
macOS
- Why does CyberGhost VPN require me to install a helper tool on Mac ?
- Troubleshooting connectivity on macOS
- macOS authentication issue
- What is Neagent ?
- “Could Not Retrieve the Password from the Keychain” error message
- What is Keychain Access on the Mac ?
Android
- How to send connection logs on Android ?
- Unable to connect on Android
- How to troubleshoot streaming issues on Android?
- How can I use WireGuard® protocol ?
- How to change your DNS servers on Android ?
- High battery consumption when CyberGhost is activated
iOS
Linux
Streaming issues
Installation issues
Connectivity
- Unable to connect to CyberGhost VPN servers
- Troubleshooting VPN connection on Windows
- Troubleshooting VPN connection on Mac
- Troubleshooting VPN connection on Android
- Troubleshooting VPN connection on iOS
- Troubleshooting VPN connection on Linux
General Troubleshooting
Known issues
Account & subscription problems
- Why can't I use my iOS / Android subscription on other platforms?
- My subscription got lost or hasn't been activated
- You have a promotional subscription and can't access all servers?
- How can I get back my CyberGhost subscription after re-installing my system and/or the client?
- I lost my username & password
- I didn't get my activation key. Where is it?