Sometimes our customer support team may ask you to send the application debug log files to assist in the troubleshooting process.
This article will show you how you can send debug logs.
To get debug logs on Linux, please open the Terminal window and type these commands:
sudo cat ~/.cyberghost/logs/* >> ~/Desktop/clilog.txt
This will save the clilog.txt file on your desktop. Please send us the file:
- via email: support@cyberghost.ro
- via online request: https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 live chat on our website
Note: The information you send is for debugging purposes. CyberGhost VPN will receive non-personal data such as crashes, connectivity errors, server authentication problems, etc. It will only be used to provide you with the best assistance possible.
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