CyberGhost has a Money Back Guarantee with no questions asked.
This ensures that no mistake purchases are made and aims to help with situations in which using our service is not possible(for example when your ISP is blocking VPN providers).
- For 1 month plans a 14 day Money Back Guarantee with no questions asked
- For 6 months or greater subscriptions a 45 day Money Back Guarantee with no questions asked
IMPORTANT: If you wish to disable Automatic Renewal for your subscription you can do so as seen HERE and disabling Automatic Renewal is not enough and will not trigger(start) a refund.
However, you can still use the remaining time from your account but the subscription will not be renewed when it reaches the last day of activity.
If you wish to be refunded, simply follow the quick guidelines presented below.
In any case, should you wish to proceed with a refund request, you need to contact our Support Team.
- Contact us within 14 days to ask for a refund if you have a monthly subscription.
- Contact us within 45 days if you have a longer CyberGhost VPN subscription.
There are two quick ways to reach us:
1. Via email at firstname.lastname@example.org or by creating a ticket on our site (click 'Submit a request' on our HELP page - you may be needed to create a separate account in order for you to keep track of your request).
2. Directly via Live Chat on our site (click the 'Chat with us' button in the bottom-right part of any page on the site)
*When reaching out to us, it's advised to have the purchase Order Number / Reference Number at hand so that Support can quickly locate your account.
Please note: Refunds for purchases not made through our website (box versions, Bitcoin resellers, real world resellers, and so on) are not handled by us directly and you will need to contact the respective reseller to clarify.
Finally, if you should choose to request a refund, we're always trying our best to improve our apps and service and if you have a short minute to spare, we'd greatly appreciate it if you could fill in this extremely brief (3 clicks) form regarding the reason for your refund by clicking HERE.