CyberGhost VPN’s Refund Policy

CyberGhost VPN’s refund policy is as follows:

• For 1-month subscriptions, we offer a 14-day money-back guarantee.
• For subscriptions of 6 months or longer, we offer a 45-day money-back guarantee.

This means that within 14 or 45 days of an eligible purchase, you can request a refund. To request a refund, please contact our Support Team. You have 3 options:

• Via e-mail to support@cyberghost.ro
• Via ticket at https://support.cyberghostvpn.com/hc/en-us/requests/new
• Via our 24/7 Live Chat by clicking on the button in the lower right corner

You should have your purchase Order Number or Reference Number at hand so that our Support Team can find your account more quickly. Check your invoice to find all the details. 

Keep in mind that disabling automatic renewal will not initiate a refund request.

Exclusions

CyberGhost VPN’s money-back guarantee does not apply to in-app purchases made via Google Play (Android), the App Store (iOS), or the Amazon Appstore. Instead, refund requests are handled at the discretion of Google Play Support, Apple Support, and Amazon Support, respectively.

Similarly, if you purchased a CyberGhost VPN subscription through a physical gift card or a third-party seller, you will need to contact the seller for their respective refund policy.