CyberGhost VPN’s Refund Policy

CyberGhost VPN’s refund policy is as follows:

• For 1 month subscriptions we offer a 14-day money-back guarantee.
• For subscriptions of 6 months or longer we offer a 45-day money-back guarantee.

This means that within 14 or 45 days of your purchase you can request a refund. To request a refund, please contact our Support Team. You have 3 options:

• Via e-mail to support@cyberghost.ro
• Via ticket at https://support.cyberghostvpn.com/hc/en-us/requests/new
• Via our 24/7 Live Chat by clicking on the button in the lower right corner

You should have your purchase Order Number or Reference Number at hand, so that our Support Team can find your account quicker. Check your invoice to find all the details. 

Note: If you purchased a CyberGhost VPN subscription as an in-app purchase via the App Store or iTunes, CyberGhost VPN's money-back guarantee does not apply. Instead, you will need to request a refund through the App Store, which issued solely at the discretion of Apple Support.

Similarly, if you purchased a CyberGhost VPN subscription through a physical gift card or a third-party seller, you will need to contact the seller for their respective refund policy.

Keep in mind that disabling automatic renewal will not initiate a refund request.