F.A.Qs

Plans & Orders

• How to Purchase a Subscription
• CyberGhost VPN’s Refund Policy
• Who Handles Your Subscription?
• How do CyberGhost’s Plans and Offers Work?

Billing

• What Payment Methods Do You Offer?
• Why am I not able to make a payment ?
• Any additional payments or hidden costs ?
• How Do I Retrieve an Invoice for My Purchase?
• Payment Possibilities, Sorted by Country

Activation Keys

• I Didn’t Get My Activation Key. Where Is It?
• How Do I Activate a Prepaid or Promotion Key?
• Is My Activation Code Transferable?
• How come my activation key is called invalid?
• When Will My Activation Key Expire?
• Do You Accept Keys from Key Generators?

Accounts & Subscriptions

• How to Create a CyberGhost Account
• How Do I Manage My CyberGhost Online Account?
• How do I change my username (alias) and/or my password ?
• How Can I Cancel My Subscription?
• How Many Devices Can I Use at the Same Time with One Account or Subscription?
• Where Is My Username and Password for My iOS/Android Subscription?

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About CyberGhost VPN

• What Devices and Platforms Do You Support?
• How Does CyberGhost VPN Enhance My Privacy Online?
• Why Should I Trust CyberGhost VPN?

Privacy & Data

• What Is an IP Address and Why Should You Protect It ?
• Will the Payment Be Logged, and Can It Compromise My Privacy?
• How Your Data Is Used Online and How You Can Protect Your Privacy ?
• Can My Real IP Address Be Exposed When Connected to CyberGhost VPN ?
• Can an Assigned Server Compromise My Privacy ?
• Can Traffic Data Compromise My Privacy ?

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Servers & Encryption

• Why Don’t I Get 100% of My Normal Internet Speed When Using a VPN?
• CyberGhost VPN’s Virtual Server Locations
• What Server Should I Choose?
• How Can I Be Sure That CyberGhost VPN Is Working?
• How Secure Are CyberGhost VPN’s Servers?
• How Are Encryption Keys Created for a Secure VPN Connection ?

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P2P (Torrents)

• What is Peer-to-Peer (Torrents) Traffic?
• Is It Legal to Distribute Files on P2P Networks?
• How Can I Use a P2P Client with CyberGhost VPN?
• Why Isn’t My Torrent Working?
• Why Are My P2P Download Rates So Low?

Technical aspects

• What Are the Technical Principles and Equipment of Your Service?
• Which VPN Protocols Do You Support?
• What Is DNS Poisoning?
• Can I Replace My Internet Provider with CyberGhost VPN?

Service abuse

• Can CyberGhost VPN Be Used for Illegal Activities?
• Are There Any Figures Concerning the Abusive Use of the CyberGhost VPN Network?
• I Have a Suspicion About One of Your Users. Can I Ask for Them to Be Checked?