The store where you purchased your subscription is responsible for everything related to billing, including cancellations, refunds, or payment issues.
CyberGhost Website
If you bought your subscription directly from the CyberGhost site, you should contact our customer service for any questions regarding your subscription or billing. You can also check your subscription information at any time via your user dashboard.
App Stores
If you purchased your subscription through your device’s app store (like the App Store, Google Play Store, or Amazon Appstore), you should check your subscription information via the respective app store’s settings or reach out to its support channels.
CyberGhost VPN's money-back guarantee does not apply to Apple App Store purchases. Instead, you will need to request a refund through the App Store, which is issued solely at the discretion of Apple Support. Learn more in our Refund Policy.
Third-Party Sales
If you purchased a CyberGhost VPN subscription through a physical gift card or a third-party seller, you will need to contact the seller for their respective refund policy.
If an activation key from a promotion, offline, or Bitcoin purchase isn't working, check out Activation key invalid? before reaching out to CyberGhost support.
Note: All CyberGhost VPN users, regardless of where they purchased their subscription, can access CyberGhost customer support.
Need assistance? Contact our Customer Support team:
- by email: support@cyberghost.ro
- by online request: https://support.cyberghostvpn.com/hc/en-us/requests/new
- by 24/7 live chat on our website
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