CyberGhost has a 30 day, no questions asked, refund policy for all of our products. This ensures that no mistake purchases are made or avoids situations like customers not being able to use our services (for example when your ISP is blocking VPN connections).
In any case, please either contact the reseller you have purchased CyberGhost from (e.g. cleverbridge or Digital River/Shareit) and ask for a refund, or contact the CyberGhost support via your online account management.
You will find the contact details of cleverbridge in the email sent to you after the purchase. In case you don't have it any more, contact the reseller via email@example.com (please have your order number and purchase details at hand).
Please note: Refunds of sales not from Cleverbridge (box versions, Bitcoin resellers, real world resellers, and so on) are not handled by us directly and users will need to contact the respective reseller to clarify.