If you notice the connection being unstable on your device, check out our guide below :
If the streaming service does not seem to work after connecting to the CyberGhost dedicated streaming server, check out our guide below :
We have a Money-Back Guarantee policy with no questions asked.
- For 1 month plans a 14-day Money-Back Guarantee.
- For 6 months or greater subscriptions a 45-day Money-Back Guarantee.
IMPORTANT: If you wish to disable Automatic Renewal for your subscription you can do so as seen HERE and disabling Automatic Renewal is not enough and will not trigger (start) a refund.
However, you can still use the remaining time from your account but the subscription will not be renewed when it reaches the last day of activity.
To receive a refund, please contact our Support Team.
- Via e-mail: firstname.lastname@example.org
- Via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
- Via 24/7 Live! Chat Sessions on our website
NOTE : It's advised to have the purchase Order Number / Reference Number at hand so that Support can quickly locate your account.
NOTE* : Refunds for purchases not made through our website (box versions, Bitcoin resellers, real-world resellers, and so on) are not handled by us directly, and you will need to contact the respective reseller to clarify.
NOTE** : If users are billed as an in-app purchase through the Apple App Store (iTunes), they do not have access to the 14 or 45 days CyberGhost VPN Money-Back Guarantee. Instead, users can request a refund through the App Store, which is issued at the sole discretion of Apple Support.