CyberGhost has a 45 days, no questions asked, refund policy for our 6 months or greater subscriptions. This ensures that no mistake purchases are made and aims to help with situations like customers not being able to use our services (for example when your ISP is blocking VPN connections).
NOTE: Monthly subscriptions have a 14 days money-back guarantee.
!IMPORTANT! If you wish to cancel the automatic renewal of your subscription, you can do so as seen HERE but please note that this will not initiate a refund automatically, it will allow your subscription to run its course but it will not be renewed when it expires. If you should also wish to be refunded, simply follow the quick guidelines presented below.
In any case, should you wish to proceed with a refund request, you just need to contact our Support Team.
There are two quick ways to reach us:
2. Directly via Live Chat on our site (click the 'Chat with us' button in the bottom-right part of any page on the site)
*When reaching out to us, it's advised to have the purchase Order Number / Reference Number at hand so that Support can quickly locate your account.
Please note: Refunds for purchases not made through our website (box versions, Bitcoin resellers, real world resellers, and so on) are not handled by us directly and you will need to contact the respective reseller to clarify.
Finally, if you should choose to request a refund, we're always trying our best to improve our apps and service and if you have a short minute to spare, we'd greatly appreciate it if you could fill in this extremely brief (3 clicks) form regarding the reason for your refund by clicking HERE.