This guide is for users who are having issues streaming Netflix while connected to the VPN.
To comply with the Netflix Terms of Use and CyberGhost Terms of Service, you should connect to a server location that matches the country where you are currently located.
Important Notice: CyberGhost VPN is a privacy and security service and mustn’t be used for copyright infringement. Use of the service to access, stream, or download content in violation of copyright laws, to circumvent geographic restrictions imposed by content providers, or to engage in any unlawful activity is strictly prohibited and constitutes a breach of our Terms of Service. Users are solely responsible for ensuring their use of the service complies with all applicable laws, regulations, and third-party terms.
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Content loads but does not play
You seem to be using an unblocker or a proxy
Netflix Content Is Loading, but Not Playing
Should this happen on your device, try this:
- Change the default protocol used on the CyberGhost app.
- Clear your browser's cache if you are streaming via the browser. You can try the CyberGhost Cookie Cleaner, a free browser extension that clears your cookies, cached files, and browsing history in one click.
- Open Incognito (private browsing) mode on your browser and go to the streaming website there.
- Restart your device and try again.
- Reset the router.
- Remove parental/security controls on your router.
- Change the default DNS (Domain Name System) on your router.
Whoops, Something Went Wrong... You Seem to Be Using an Unblocker or Proxy
Various reasons may be responsible for this error. If you get this error, please try this:
- Clear your browser's cache if you’re watching Netflix via the browser. You can try the CyberGhost Cookie Cleaner, a free browser extension that clears your cookies, cached files, and browsing history in one click.
- Uninstall and reinstall the Netflix app if you’re using the app.
- Disconnect and reconnect to the streaming-optimized server and try again.
Netflix Site Error
In some cases, Netflix may be unable to respond to connection requests while the VPN connection is active.
If this occurs:
- Disconnect from the VPN server.
- Log into your Netflix account.
- Reconnect to the streaming server.
- Refresh your browser or restart the Netflix application and try again.
Need assistance? Contact our Customer Support team:
- via email at: support@cyberghost.ro
- via online request at: https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 Live Chat by clicking the Support button below
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