Troubleshooting Steps for Streaming BBC iPlayer

This guide is for UK users who are unable to stream BBC iPlayer while connected to the VPN.

Note: CyberGhost is a privacy and security service and mustn’t be used for copyright infringement. Use of the service to access, stream, or download content in violation of copyright laws, to circumvent geographic restrictions imposed by content providers, or to engage in any unlawful activity is strictly prohibited and constitutes a breach of our Terms of Service. Users are solely responsible for ensuring their use of the service complies with all applicable laws, regulations, and third-party terms.

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Check Your Server Location

Stream BBC iPlayer in a Web Browser

Contact Support
 

Check Your Server Location

If you’re a UK user experiencing issues streaming BBC iPlayer while connected to CyberGhost VPN, make sure you are connected to a UK server optimized for streaming.

If you need help finding these servers on your device, see our guides for all major operating systems:

• Windows
• Mac
• Android
• iOS
• Linux
• Android TV
• Amazon Fire TV or Fire Stick

Stream BBC iPlayer in a Web Browser

Try accessing BBC iPlayer directly in your web browser at https://www.bbc.co.uk/iplayer

If you’re having issues streaming BBC iPlayer in your browser while connected to CyberGhost VPN:

1. Disconnect and reconnect to the VPN server.
2. Sign out of your BBC iPlayer account.
3. Clear your browser's cache and cookies. You can try the CyberGhost Cookie Cleaner, a free browser extension that clears your cookies, cached files, and browsing history in one click.

Contact Support

If you’re still unable to stream BBC iPlayer while connected to CyberGhost VPN, please contact our Support Team for assistance.

• via email at: support@cyberghost.ro
• via online request at: https://support.cyberghostvpn.com/hc/en-us/requests/new
• via 24/7 Live Chat by clicking the Support button below

When contacting support, note that it's helpful to include:

• Your operating system and version.
• Whether you are using the BBC iPlayer app or a web browser.
• Any error messages displayed by BBC iPlayer.
• The troubleshooting steps you have already tried.

This information will help us investigate the issue more efficiently.