Who's responsible regarding a subscription?

The online shop you bought your subscription at is solely responsible for everything related to the buying process. If you want to cancel a subscription or want your money back or if the paying process failed, please contact the respective reseller, e.g. cleverbridge.

If an activation key from a promotion or an offline or Bitcoin sale can't be used, please read the article Activation key invalid? before you contact CyberGhost support via your account management.

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