If you’re having trouble with your CyberGhost VPN app, you can send us a debug log for assistance. While optional, attaching a screenshot of the error is highly recommended to help us quickly identify and troubleshoot the issue.
Here’s how to take a screenshot on Android:
- Locate the Volume down and Power buttons on your phone.
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Press both buttons at the same time. You should hear a shutter sound and see the screen flash white.
Note: Depending on your device, you might need to either press the buttons quickly or hold them down for 1–2 seconds.
- To view your screenshot, go to your phone’s Gallery > Screenshots folder.
Need assistance? Contact our Customer Support team:
- via email at support@cyberghost.ro
- via online request at https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 Live Chat by clicking the Support button below
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