How to Troubleshoot Streaming Issues on Android

This guide shows you how to troubleshoot common streaming issues when using CyberGhost VPN on your Android device.

To comply with the streaming platform's Terms of Use and CyberGhost Terms of Service, connect to a server location that matches the country where you are currently located.

Note: CyberGhost VPN is a privacy and security service and mustn’t be used for copyright infringement. Use of the service to access, stream, or download content in violation of copyright laws, to circumvent geographic restrictions imposed by content providers, or to engage in any unlawful activity is strictly prohibited and constitutes a breach of our Terms of Service. Users are solely responsible for ensuring their use of the service complies with all applicable laws, regulations, and third-party terms. 
 

Jump to…

Reset Your Streaming Connection

Refresh App Cache and Data

Reinstall the App and Reboot

Disable Smart Network Switch

Reset Your Streaming Connection

CyberGhost VPN uses dynamic IPs across its servers. Refreshing your connection will assign you a new address, which can solve temporary routing errors and network congestion.

To disconnect, tap the power button on the VPN dashboard, then tap X next to the default server.

Next, reconnect to the server optimized for your chosen streaming service in your current location. Not sure how? Follow the quick steps in our streaming guide for Android.

Refresh App Cache and Data

1. Go to your phone’s Settings > Apps.

   

2. Select your streaming app from the list.

   

3. Open Storage.

   

4. Tap Clear data and Clear cache. Confirm that you want to delete the data when prompted.

   

Note: If you’re streaming via your browser, you should clear the cache from your browser's settings menu instead.

Reinstall the App and Reboot

1. Go to Apps in your settings and select your streaming platform, then tap Uninstall at the bottom of the screen and confirm.

   

2. Hold down the power button and tap Restart.

   

3. Reinstall the app. Make sure your VPN is enabled.

Disable Smart Network Switch

This feature automatically switches your phone to mobile data if your Wi-Fi drops, which can momentarily disconnect your VPN.

Make sure Wi-Fi and mobile data are both on before proceeding with these steps.

On Samsung

1. Open Settings and go to Connections > Wi-Fi.

   

2. Tap the three dot menu and select Intelligent Wi-Fi.

   

3. Disable the Switch to mobile data and Switch to better Wi-Fi networks settings at the top.

   

On Google Pixel

1. Go to Settings > Network & Internet > Internet.
2. Tap Network preferences and disable Adaptive Connectivity.

On Other Android Devices

1. Go to Settings > Network & Internet (or Settings > Connections, depending on your model).
2. Open the Wi-Fi tab and select Wi-Fi Assistant (or Advanced / Wi-Fi preferences).
3. Disable the Auto network switch feature. On some devices, this is also called Switch to mobile data automatically.

Need assistance? Contact our Customer Support team:

• by email: support@cyberghost.ro 
• by online request: https://support.cyberghostvpn.com/hc/en-us/requests/new
• by 24/7 live chat on our website