A VPN protocol is a set of rules used to establish the VPN connection securely to a server.
Although we use protocols that are both secure and fast, the performance of a connection can differ from one user's experience to another. That is why with the new version of CyberGhost, you have now the possibility to choose between IKEv2 or Wireguard protocol.
For more detailed information on our VPN protocols, you can access this link.
The steps to perform this change from the app's interface are illustrated below:
1. Go to CyberGhost settings
2. Select "Preferences"
3. A new Window will appear, usually set on the default "General" tab
4. Underneath Protocol: you will be given the option to switch between the two available protocols, IKEv2 and Wireguard.
Note: This extra feature is available on macOS systems 10.14 (Mojave) or higher and it will need a helper tool to establish the connection. You will receive a pop-up to install it, the first time you try to establish a connection through this protocol.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website