I Lost My Username and Password: How Can I Recover My Account After Losing My Credentials?

In case you need to recover an account (in case you misplace your username or password), you can quickly access your account in 3 ways:

1. Use the email associated with your account
2. Use your Cleverbridge reference number
3. Contact CyberGhost Support

Note: If you have been failing to log into your account using your email address, please try logging in with your username (received by email after you purchase your subscription). This is because if your username and email address are not the same, you can only log in using the username. 

Use the Email Associated with Your Account

1. Go to the online account management page and click Recover them next to Forgot your login details?
   
   

2. Enter the email address associated with your account (by default, this is the email you used when you made the purchase) and click the Recover button.
   
   
    
3. You'll receive an email containing a list of all your existing accounts. Click Recover this account to go straight to the account page, where you can set up a new password.

Use Your Cleverbridge Reference Number

1. Access the online account management page and choose Recover them next to Forgot your login details?
2. Select Forgot your email address? and choose Recover your account with Cleverbridge.

3. You’ll be asked to enter your Cleverbridge reference number, which was delivered to you via e-mail as a purchase confirmation.

4. You’ll receive an email with a link to reset your password.

Contact CyberGhost Support

For any additional information or concerns, it’s best to contact Customer Support. If you have an activation key, e.g., from a promotion or an offline purchase, please include the activation key and/or the receipt of the purchase with your support request.

You can contact the Support team:

• via email at support@cyberghost.ro
• via online request at https://support.cyberghostvpn.com/hc/en-us/requests/new
• via 24/7 Live Chat by clicking the Support button below

Note: If the lost account is not yet associated with any purchase, you can also simply create a new account.