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Troubleshooting Streaming Issues on Android

If you are experiencing issues streaming on your preferred platform while using CyberGhost VPN, follow the steps below.

To comply with the streaming platform’s Terms of Use and CyberGhost Terms of Service, connect to a server location that matches the country where you are currently located.

Note: CyberGhost is a privacy and security service and mustn’t be used for copyright infringement. Use of the service to access, stream, or download content in violation of copyright laws, to circumvent geographic restrictions imposed by content providers, or to engage in any other unlawful activity is strictly prohibited and constitutes a breach of our Terms of Service. Users are solely responsible for ensuring their use of the service complies with all applicable laws, regulations, and third-party terms.
 

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Clear App Data and Cache

Reinstall the Streaming App

Restart Your Device

Reconnect to CyberGhost VPN

Note: Menu names or layout may vary slightly depending on your device and Android version. 

Step 1: Clear App Data and Cache

  1. Open Settings on your Android device and go to Apps.
Android's Settings, with a highlighted "Apps" option.
  1. Select your streaming app.
The Apps tab in Android's settings, showing a list of apps.
  1. Tap Storage.
The App info tab, with a highlighted "Storage" option on Android.
  1. Choose Clear cache and Clear data.
The "Clear data" and "Clear cache" options for apps on Android.

Step 2: Reinstall the Streaming App

  1. Go back to the app setting screen and tap Uninstall.
The "Uninstall" option in the App info tab for apps on Android.
  1. Tap OK to confirm.
The "Do you want to uninstall this app" pop-up on Android, with a highlighted "OK" button.
  1. Reinstall the streaming app from your app store.
  • Open the app store and search for the streaming app.
  • Tap Install and wait for it to download.
The Google Play store, showing the Netflix app with a highlighted "Install" button next to it.

Step 3: Restart Your Device

After reinstalling the app, restart your device to ensure all changes are applied correctly.

Step 4: Reconnect to CyberGhost VPN

  1. Open the CyberGhost VPN app.
CyberGhost VPN's main connect screen on Android.
  1. Connect to a server in the country where you are currently located.
CyberGhost VPN's main connect screen, showing an active connection.
  1. Once connected, open your streaming platform and try again.

Still having issues?

If issues persist after following the steps above, try switching to another server in your current country and restart both the VPN and streaming app.

Need assistance? Contact our Customer Support team:

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