Connection Problems in Certain Countries

In some countries with more restrictive internet laws, your CyberGhost client might freeze, have difficulty starting and/or connecting, or have persistently slow speeds. 

Because of local laws, VPN use might be forbidden in certain countries, such as Saudi Arabia and the United Arab Emirates, while in countries like China it is subject to specific conditions defined by the government. In some cases, VPN use might lead to face criminal charges. Additionally, VPN traffic might be blocked (as reported from SA, UAE, Syria, Iran, Turkmenistan, Iraq, North Korea, Turkey, Russia, Egypt, and Myanmar) or slowed down significantly.

We are sorry for any inconvenience this behavior may have for you, but we are limited in what assistance we can provide.

Although there might be possible workarounds around these restrictions, CyberGhost VPN does not currently offer any obfuscation methods to conceal VPN usage. 

CyberGhost is aware that identifying VPN traffic as such is a new threat and the company is working on a solution to offer maximal protection for all its users. 

In the meantime, to avoid recurrent payments, please visit your online account management and cancel your subscription (as described here). For further questions, please contact our support team.