VPN connections can fail for various reasons. Likely culprits include device settings, network protocols, and conflicting software like antivirus or firewall tools.
See the most common troubleshooting steps for your device:
You can also start with the general recommendations below. Check to see whether the problem persists after each step.
General Tips to Fix VPN Connection Issues
- Try a different server in case the previous one was congested. Closer locations usually have better speed and stability.
- Log out of the app, then log back in to refresh your account session.
- Uninstall the application, restart your device, and install the app again to fix potentially corrupted files.
- Reboot your router if you primarily experience VPN issues on your Wi-Fi network. This can clear local cache and stuck network sessions blocking your VPN.
- Test the VPN on another device while connected to the same network. If the VPN works, the issue is specific to your original device rather than the network.
- Switch to a protocol like WireGuard®, as this may help resolve network or firewall compatibility issues.
- Temporarily disable software or security settings that might conflict with the VPN. This includes antivirus tools, firewalls, and parental controls on routers.
Need assistance? Contact our Customer Support team:
- via email at: support@cyberghost.ro
- via online request at: https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 Live Chat by clicking the Support button below
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