This page will show you how you can cancel your CyberGhost VPN subscription or reactivate the recurring payment for a canceled CyberGhost VPN subscription.
CyberGhost VPN subscriptions automatically renew at the end of each service period, until you decide to cancel your automatic payments.
Note: Canceling your subscription doesn't automatically refund your subscription. Please contact our support team to request a refund.
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Cancel a subscription purchased from www.cyberghostvpn.com
Cancel a subscription purchased with my iTunes account
Cancel a subscription purchased through Google Play Store
Cancel a subscription purchased from www.cyberghostvpn.com
Follow these steps:
1. Go to your CyberGhost account and select the profile logo from the right side.
2. Select Subscriptions.
3. Click Cancel Subscription.
You will get a pop-up afterwards. This is a security measure to check if you really want to cancel your subscription and did not click the option by mistake. To confirm your choice click on Cancel subscription.
Reactivating Your Subscription
If you want to reactivate the automatic renewal of your subscription, simply perform the same steps as above and click on Reactivate Subscription.
Cancel a subscription purchased with my iTunes account
Follow these steps:
- Open the Settings menu on your iPhone or iPad.
- Tap the name that appears at the top of the Settings menu.
- Tap on iTunes & App Store.
- Tap Apple ID at the very top of the screen.
- Choose View Apple ID.
- Log in with your Apple ID.
- Scroll down to Subscriptions and tap on the CyberGhost subscription.
- Tap Cancel Subscription.
You will receive a pop-up message to confirm that you wish to cancel the subscription.
Note: This will only cancel any future charges. To refund an iTunes subscription, please contact the Apple support team.
Cancel a subscription purchased through Google Play Store
Follow these steps:
- Go to the Google Play Store.
- Tap on your profile in the upper right corner.
- Tap Payments & subscriptions.
- Tap Subscriptions and select the CyberGhost VPN subscription.
- Tap Cancel Subscription.
- Follow the on-screen instructions.
Note: This will only cancel any future charges. To refund your subscription, please contact our support team.
Need assistance? Contact our Customer Support team:
- via email at support@cyberghost.ro
- via online request at https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 Live Chat by clicking the Support button below
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