CyberGhost's paid services automatically renew at the end of each service period, and the payment method chosen is billed again, until you decide to cancel your automatic payments.
Please note, that turning auto-renewal off for a subscription doesn't result in any refunds as it is a separate event that is triggered manually.
If you'd like to cancel your subscription and stop future payments, please proceed as follows :
1. Go to your CyberGhost account and select the profile logo from the right side.
2. Select 'Subscriptions'
3. Then, once the subscription page is displayed, hit the Cancel Subscription button.
Additional security pop-ups will appear to double check if this was an on demand action instead of a possible miss-click. If you are determined to cancel all the subscriptions, proceed by clicking on "cancel subscription"
If you want to re-activate your subscription (automatic renewal), simply perform the same steps as above and click on the button ‘Reactivate Subscription'
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website