How Can I Cancel My Subscription?

This page will show you how you can cancel your CyberGhost VPN subscription. This process will cancel your active subscription but won’t delete your account. If you want to delete your account and data, please follow this guide to deleting your CyberGhost VPN account.

Note: Canceling your subscription doesn't automatically refund your subscription. If you are eligible for a refund per our Refund Policy, please contact our support team.

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Cancel a Subscription Purchased from the CyberGhost VPN Website
Cancel a Subscription Purchased via the Apple App Store
Cancel a Subscription Purchased via the Google Play Store

Cancel a Subscription Purchased from the CyberGhost VPN Website

Follow these steps:

1. Go to your CyberGhost account and select the profile logo in the top-right side.

2. Select Subscriptions.

3. Select Cancel Subscription.

4. Select Continue To Cancel.

You will see a screen saying “The automatic billing for your CyberGhost VPN subscription has been turned OFF.” This means you have successfully cancelled your CyberGhost VPN subscription and can keep using it until the end of your paid subscription period.

Cancel a Subscription Purchased via the Apple App Store

Follow these steps on Mac:

1. In the App Store app, select your name.
2. Tap on Account Settings.
3. Select Subscriptions and tap on the CyberGhost subscription.
4. Tap Cancel Subscription.

On iPhone or iPad, follow this process:

1. Go to Settings and tap your name.
2. Tap Subscriptions.
3. Select your CyberGhost VPN subscription and choose Cancel Subscription.

You’ll receive a pop-up message to confirm that you wish to cancel the subscription.

Note: This will only cancel any future charges. To refund an App Store subscription, please contact the Apple support team.

Cancel a Subscription Purchased via the Google Play Store

Follow these steps:

1. Go to the Google Play Store.
2. Tap on your profile in the upper right corner.
3. Tap Payments & subscriptions.
4. Tap Subscriptions and select the CyberGhost VPN subscription.
5. Choose Manage.
6. Tap Cancel Subscription.
7. Follow the on-screen instructions.

Note: This will only cancel any future charges. To refund your subscription, please contact our support team, who will review your case.

Need assistance? Contact our Customer Support team:

• by email: support@cyberghost.ro 
• by online request: https://support.cyberghostvpn.com/hc/en-us/requests/new
• by 24/7 live chat on our website