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TAP Driver Error

On Windows, the TAP driver is a network software component that helps create secure virtual network interfaces. If a TAP driver error occurs, it can interfere with CyberGhost VPN connections. In this case, the easiest solution is usually to restart the TAP driver. 

Note: The guides below work on both Windows 10 and 11.

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Disable and Re-Enable the TAP Adapter

  1. Type “network connections” in the Start menu and click View network connections.

    Start Menu on Windows 10. The "View network connections" search result is highlighted.

  2. You will now see a list of network adapters. Right-click the adapter with the undername TAP-Windows Adapter V9.

    Network Connections page on Windows 10. A TAP adapter is highlighted.

  3. Click Disable. This will automatically turn off the adapter.

    Network Connections page on Windows 10. A TAP adapter is right-clicked and the "Disable" option is highlighted.

  4. Next, right-click the adapter again and click Enable. Try reconnecting to CyberGhost, to see if it resolves any issues. If not, you need to reinstall your TAP adapter.

    Network Connections page on Windows 10. A TAP adapter is right-clicked and the "Enable" option is highlighted.

Reinstall the TAP Adapter

If restarting the TAP adapter doesn’t fix the issue, you may have to reinstall it.

Uninstall the TAP Adapter

  1. Select Start, enter “device manager,” and click the result.

    Start Menu on Windows 10. The "Device Manager" search result is highlighted.

  2. Click Network adapters to expand the list.

    Device Manager on Windows 10. The "Network adapters" option is highlighted.

  3. Double-click TAP-Windows Adapter V9.

    Device Manager on Windows 10. The "TAP-Windows Adapter V9" option is highlighted.

  4. Click the Driver tab.

    Properties window for a TAP adapter on Windows 10. The "Driver" tab is highlighted.

  5. Click Uninstall Device.

    Driver tab for a TAP adapter on Windows 10. The "Uninstall Device" button is highlighted.

  6. Check Delete the driver software for this device and click Uninstall.

    Uninstallation prompt for a TAP adapter on Windows 10. The "Delete the driver software for this device" message and "Uninstall" button are highlighted.

Install the TAP Adapter

The easiest way to install the TAP adapter is to reinstall the CyberGhost VPN app, as the installation process will automatically set up the TAP adapter on your device. For assistance, read our Windows app installation guide. 

If you prefer to manually install the TAP adapter, you can do so by downloading the latest release.

Need assistance? Contact our Customer Support team:

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