Articles in this section

IKEv2 Authentication Issue on macOS

When you connect to CyberGhost VPN using the IKEv2 protocol, you may see a "VPN Connection” prompt, asking you to “Please enter your authentication information."

macOS VPN Connection dialog prompting for the VPN password.

To resolve it, you need to delete the CyberGhost VPN configuration and set it up again. Here’s how to do that:

Step 1: Delete the Existing VPN Configuration

  1. Go to System Settings > VPN.

  2. Find the CyberGhost VPN configuration and select the info icon (i) next to it.

    The VPN tab in System Settings on macOS, with a highlighted "i" icon next to the CyberGhost VPN IKev2 configuration profile.

  3. Select Remove Configuration, then confirm.

    The CyberGhost VPN Ikev2 configuration window on macOS, with a highlighted "Remove Configuration" button.

  4. Restart your Mac.

Step 2: Reconnect and Restore the Configuration

  1. Open CyberGhost VPN and connect to it. 

  2. The app will prompt you to add the VPN configuration back. Select Allow and you’ll be connected to the VPN.

    The "CyberGhostVPN" Would Like to Add VPN Configurations" prompt on macOS.

Need assistance? Contact our Customer Support team:

Related articles

Comments

0 comments

Article is closed for comments.