In this article, we explain how to sign up for and log in to CyberGhost VPN. We also cover how the 1-day free trial works and outline some common login issues and their solutions.
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How to Sign up to CyberGhost
To sign up for CyberGhost, you need to purchase a subscription via the CyberGhost VPN website. Alternatively, you can follow our instructions to get your free trial without signing up.
Once you’ve signed up, check your email for your account details.
How to Log In
- Download the CyberGhost VPN app for Windows from this page by clicking Download VPN for PC.
- Locate the installation file on your device and open it.
- Follow the on-screen prompts to install the app.
- Choose Agree & Continue if you consent to limited anonymous data being shared with CyberGhost, or select I want to opt-out.
- Wait a few seconds, and the CyberGhost VPN app will open automatically. Once the app has opened, enter your username and password to log in.
Get a 1-day Free Trial
- Follow steps 1–5 in How to Log In. When you reach the login screen, select Click here to create a new one.
- Enter a valid email address and create a strong password, and then click Sign up.
- Log in using your newly created account.
Troubleshooting Login Issues
Here are solutions to common issues you may face when attempting to log in:
Incorrect login credentials
If you’re getting the message “Invalid username or password!" double-check that you're using the correct login credentials (the ones you received via email after completing the sign-up process). Also, make sure that Caps Lock is turned off; the password is case sensitive. If this doesn’t solve the issue, move on to the next section.
Forgot my password
If you’ve forgotten your password, you can reset it here by entering the email address associated with your account. You’ll receive a temporary password by email, which you can use to log in. You can change your password later from your account settings.
Maximum number of devices reached
You can only be logged into CyberGhost VPN on 7 devices at the same time. If you attempt to log in on a new device when you're already at the cap, it will fail.
To remove CyberGhost VPN from a device you're no longer using it on, go to your account management page, and click Manage My Devices.
Then click Delete next to the device you wish to remove.
If you still can’t log in after following these steps, you should reach out to our customer support team.
Need assistance? Contact our Customer Support team:
- via email at: support@cyberghost.ro
- via online request at: https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 Live Chat by clicking the Support button below
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