F.A.Qs

Plans & Orders

• How to purchase a subscription
• CyberGhost VPN’s Refund Policy
• Who's responsible regarding a subscription ?
• How do the CyberGhost plans look like ?

Billing

• What Payment Methods Do You Offer?
• Why am I not able to make a payment ?
• Any additional payments or hidden costs ?
• How Do I Retrieve an Invoice for My Purchase?
• Payment possibilities, sorted by countries

Activation Keys

• I Didn’t Get My Activation Key. Where Is It?
• How Do I Activate a Prepaid or Promotion Key?
• Is My Activation Code Transferable?
• How come my activation key is called invalid?
• When Will My Activation Key Expire?
• Do You Accept Keys from Key Generators?

Accounts & Subscriptions

• How to Create a CyberGhost Account
• How do I manage my CyberGhost online account?
• How do I change my username (alias) and/or my password ?
• How Can I Cancel My Subscription?
• How Many Devices Can I Use at the Same Time with One Account or Subscription?
• Where is my username / password for my iOS / Android subscription ?

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About CyberGhost VPN

• What devices and platforms do you support ?
• What is a VPN and why do I need one ?
• How does anonymity provided by Cyberghost VPN ensure more freedom ?
• Who is behind CyberGhost VPN and how can I contact you?
• Why should I trust CyberGhost VPN ?

Privacy & Data

• What Is an IP Address and Why Should You Protect It?
• Will the payment be logged and/or compromise my anonymity ?
• How Your Data Is Used Online and How You Can Protect Your Privacy ?
• Can My Real IP Address Be Exposed When Connected to CyberGhost VPN ?
• Can an Assigned Server Compromise My Privacy ?
• Can Traffic Data Compromise My Privacy ?

See all 13 articles

Servers & Encryption

• Why don’t I get 100% of my normal internet speed ?
• CyberGhost VPN’s Virtual Server Locations
• What Server Should I Choose?
• How Can I Be Sure That CyberGhost VPN Is Working?
• Server Security Policy
• How Are Encryption Keys Created for a Secure VPN Connection ?

See all 11 articles

P2P (Torrents)

• What is Peer-to-Peer ( Torrents ) traffic ?
• Is it legal to distribute files on P2P networks ?
• How can I use a P2P client with CyberGhost VPN ?
• Why does my torrent not work ?
• Why are my P2P download rates so low ?
• About P2P protocol encryption

Technical aspects

• What are the technical principles and equipment of your service ?
• Which VPN protocols do you support ?
• VPN vs. Proxy
• What is DNS-Poisoning ?
• Can I replace my Internet provider with CyberGhost VPN?

Service abuse

• Can CyberGhost VPN be used abusively for illegal activities?
• Are there any figures concerning the abusive use of the CyberGhost VPN network ?
• I have a suspicion about one of your users. Can I ask for him to be checked ?