F.A.Qs
Billing F.A.Q.
- What payment methods do you offer ?
- Why am I not able to make a payment ?
- I didn't get my activation key. Where is it ?
- Any additional payments or hidden costs ?
- How can I pause or reactivate a subscription ?
- How do I retrieve an invoice for my purchase ?
CyberGhost VPN F.A.Q.
- What is CyberGhost VPN ?
- What devices and platforms do you support ?
- What is a VPN and why do I need one ?
- How does anonymity provided by Cyberghost VPN ensure more freedom ?
- Who is behind CyberGhost VPN and how can I contact you?
- Why should I trust CyberGhost VPN ?
Privacy & Anonymity F.A.Q.
- What is an IP address and what dangers might it include ?
- Will the payment be logged and/or compromise my anonymity ?
- How can personal data be used against me and how does anonymity protect my privacy ?
- Can my real IP address be exposed when being camouflaged by CyberGhost VPN ?
- Can an assigned server compromise my anonymity ?
- Can traffic data compromise my anonymity ?
Servers & Encryption F.A.Q.
- Why don’t I get 100% of my normal internet speed ?
- Server locations
- What Server should I choose ?
- How can I be sure that CyberGhost VPN works ?
- Server security policy
- Servers are missing, why's that ?
Plans & Orders F.A.Q.
Accounts & Subscriptions F.A.Q.
- How to purchase a Dedicated IP address ?
- How do I manage my CyberGhost account ?
- I have reached the maximum number of activations. How do I remove old resp. add new devices ?
- How can I recover my account after loosing my credentials ?
- How do I change my username (alias) and/or my password ?
- How many devices can I use at the same time with one account or subscription ?