F.A.Qs

Plans & Orders

• How to purchase a subscription
• CyberGhost VPN’s Refund Policy
• Who's responsible regarding a subscription ?
• How do the CyberGhost plans look like ?

Billing

• What payment methods do you offer ?
• Why am I not able to make a payment ?
• Any additional payments or hidden costs ?
• How do I retrieve an invoice for my purchase ?
• Payment possibilities, sorted by countries

Activation Keys

• I didn't get my activation key. Where is it ?
• How do I activate a prepaid or promotion key ?
• Is my activation code transferable ?
• How come my activation key is called invalid?
• When will my activation key expire ?
• Do you accept keys from key generators ?

Accounts & Subscriptions

• How to create a CyberGhost Account
• How do I manage my CyberGhost online account?
• How do I change my username (alias) and/or my password ?
• How can I cancel or reactivate my recurring payment?
• How many devices can I use at the same time with one account or subscription ?
• Where is my username / password for my iOS / Android subscription ?

See all 12 articles

CyberGhost VPN

• What devices and platforms do you support ?
• What is a VPN and why do I need one ?
• How does anonymity provided by Cyberghost VPN ensure more freedom ?
• Who is behind CyberGhost VPN and how can I contact you?
• Why should I trust CyberGhost VPN ?

Privacy & Anonymity

• What is an IP address and what dangers might it include ?
• Will the payment be logged and/or compromise my anonymity ?
• How can personal data be used against me and how does anonymity protect my privacy ?
• Can my real IP address be exposed when being camouflaged by CyberGhost VPN ?
• Can an assigned server compromise my anonymity ?
• Can traffic data compromise my anonymity ?

See all 13 articles

Servers & Encryption

• Why don’t I get 100% of my normal internet speed ?
• CyberGhost VPN’s Virtual Server Locations
• What Server should I choose ?
• How can I be sure that CyberGhost VPN works ?
• Server security policy
• How will keys for a secure VPN connection be created ?

See all 11 articles

P2P (Torrents)

• What is Peer-to-Peer ( Torrents ) traffic ?
• Is it legal to distribute files on P2P networks ?
• How can I use a P2P client with CyberGhost VPN ?
• Why does my torrent not work ?
• Why are my P2P download rates so low ?
• About P2P protocol encryption

Technical aspects

• What are the technical principles and equipment of your service ?
• Which VPN protocols do you support ?
• VPN vs. Proxy
• What is DNS-Poisoning ?
• Can I replace my Internet provider with CyberGhost VPN?

Service abuse

• Can CyberGhost VPN be used abusively for illegal activities?
• Are there any figures concerning the abusive use of the CyberGhost VPN network ?
• I have a suspicion about one of your users. Can I ask for him to be checked ?