FAQ
About CyberGhost
- What is CyberGhost VPN?
- Devices that support CyberGhost VPN
- What is a VPN and why do I need one?
- How does anonymity provided by Cyberghost VPN ensure more freedom?
- Who is behind CyberGhost VPN and how can I contact you?
- Why should I trust CyberGhost VPN?
About privacy & anonymity
- What is an IP address and what dangers might it include?
- How can personal data be used against me and how does anonymity protect my privacy?
- Can I use additional means of protection?
- Can my real IP address be exposed when being camouflaged by CyberGhost VPN?
- Can an assigned server compromise my anonymity?
- Can traffic data compromise my anonymity?
About servers & encryption
- Why don’t I get 100% of my normal internet speed?
- Server security policy
- Server security inside the USA and other countries
- Hoppla, servers are missing. Why's that?
- Which servers will be available for me?
- What's the deal with the user load of a server?
About plans & orders
- Refund Policy / 45 Days Money Back Guarantee
- How do I cancel my subscription/trial ?
- Who's responsible regarding a subscription?
- What payment methods does CyberGhost accept?
- Payment possibilities, ordered by countries
- How do the CyberGhost plans look like?
About accounts & subscriptions
- Where is my user name / password for my iOS/Android subscription?
- How do I manage my CyberGhost account?
- I have reached the maximum number of activations. How do I remove old resp. add new devices?
- How can I recover my account after loosing my credentials?
- How do I change my username(alias) and/or my password?
- How can I pause or reactivate a subscription?
About Torrents, P2P & Gaming
- What is P2P?
- DDOS attacks and 'Outlagging' despite CyberGhost IP?
- Is it legal to distribute files on P2P networks?
- How can I use a P2P client with CyberGhost VPN?
- Why does my torrent not work?
- Why are my P2P download rates so low?
Windows-related topics
- How do I check connections with nslookup?
- How do I configure the Windows Firewall to unblock CyberGhost?
- Does the CyberGhost client depend on Windows services?
- How do I do a ping test?
- Windows Registry: How to set back the client to default values
- How to change MTU settings
Technical aspects
- CyberGhost name server addresses (DNS)
- What are the technical principles and equipment of your service?
- Which native protocols do you support?
- What's the difference between a VPN and a web proxy service?
- How do I change Domain Name Server addresses manually?
- What is DNS-Poisoning?